Personality Types

“If a man does not keep pace with his companions, perhaps it is because he hears a different drummer. Let him step to the music he hears, however measured or far away.” —Henry David Thoreau I’ve heard a lot of feedback recently about walking to a different drummer. One of our team members recently went through … Read more

Customer Service

I’m usually a little late to new business strategies and philosophies—mostly because they seem to have come out at light speed over the past 5 years. But I’m trying to catch up and recently read several articles about “Hug Your Haters” by Jay Baer. In his book, he shows that customer service has become a … Read more

Change & Organizational Learning

Do you remember the Dilbert cartoon poster that said, “Change is good … you go first.” Well, we’ve not stopped since that came out. Change, aka transformation, often relies on organizational learning. Over the long run, organizational survival and thriving rest on continuous positive change—being “continuously” change-ready rather than “reactively” ready. For organizations that deal in governmental-type (federal/state/city) operations, we are continuously ready because … Read more

Team Dynamics

Work and life revolve around our ability to work in a team. Team dynamics come into play at our workplace, our social organizations, community affiliations … it’s all about interacting with others. It’s critical to understand that team relationships and fitting in can be a challenge. In the workplace, identifying team dynamics and understanding potential … Read more

Simple Greetings

“Good morning!” and “Goodbye!” seem to be such simple greetings. In our organization, though, they reflect our encouragement of teamwork and collaboration. Years ago, my friend Erma reminded me that a smile and a “Hello!” was the best way to start everyone’s morning. Since then, I’ve always encouraged everyone to pass along those greetings. It’s … Read more

A Communication Parable

Once upon a time, a young, accomplished and enthusiastic worker named SHE got her first job. SHE – being an ambitious, solid and diligent worker – was noticed by those at the top of her organization. Not surprisingly, those at the top quickly promoted SHE to the position of team leader. SHE’s world changed. The … Read more

Perfectionism’s Dark Side part 2: From Perfection to Excellence

Martha Stewart, Steve Jobs and some other famous people have reputations as perfectionists. But are those reputations justified? Are those famous figures truly perfectionists, or are they, perhaps, those seeking excellence in disguise? And even if our famous figures’ reputations are deserved, and true perfectionism is what plagues or plagued them, what are the costs … Read more