Simple Greetings

“Good morning!” and “Goodbye!” seem to be such simple greetings. In our organization, though, they reflect our encouragement of teamwork and collaboration. Years ago, my friend Erma reminded me that a smile and a “Hello!” was the best way to start everyone’s morning. Since then, I’ve always encouraged everyone to pass along those greetings. It’s … Read more

A Communication Parable

Once upon a time, a young, accomplished and enthusiastic worker named SHE got her first job. SHE – being an ambitious, solid and diligent worker – was noticed by those at the top of her organization. Not surprisingly, those at the top quickly promoted SHE to the position of team leader. SHE’s world changed. The … Read more

Everyone Needs a Tap Code

Epictetus, one of Rome’s greatest philosophers 2,000 years ago, told his students, “It’s not what happens to you, it’s how you react to it that matters.” Epictetus, born a slave and likely crippled due to beatings at the hands of a slave master, knew the wisdom of his words. He had lived them, overcoming challenging … Read more

Leadership & the Art of Possibility

“Probably a lot of you know the story of the two salesmen who went down to Africa in the 1900s. They were sent down to find if there was any opportunity for selling shoes, and they wrote telegrams back to Manchester. And one of them wrote, ‘Situation hopeless. Stop. They don’t wear shoes.’ And the … Read more

Building the Most Successful Team of All Time

“If your emotional abilities aren’t in hand, if you don’t have self-awareness, if you are not able to manage your distressing emotions, if you can’t have empathy and have effective relationships, then no matter how smart you are, you are not going to get very far.” —Daniel Goleman, author and psychologist “Negative emotions like loneliness, … Read more

Leadership in a Zombie World

Zombies are everywhere these days. Watch “The Walking Dead,” “World War Z” or “Warm Bodies,” for instance. The fascination with zombies is no accident. Maybe the interest is fueled by the sheer desire to escape into a fantasy world. Or maybe there are certain characteristics they possess that we recognize as being familiar. Look at the workplace. While … Read more