Simple Greetings

“Good morning!” and “Goodbye!” seem to be such simple greetings. In our organization, though, they reflect our encouragement of teamwork and collaboration. Years ago, my friend Erma reminded me that a smile and a “Hello!” was the best way to start everyone’s morning. Since then, I’ve always encouraged everyone to pass along those greetings. It’s … Read more

A Communication Parable

Once upon a time, a young, accomplished and enthusiastic worker named SHE got her first job. SHE – being an ambitious, solid and diligent worker – was noticed by those at the top of her organization. Not surprisingly, those at the top quickly promoted SHE to the position of team leader. SHE’s world changed. The … Read more

Everyone Needs a Tap Code

Epictetus, one of Rome’s greatest philosophers 2,000 years ago, told his students, “It’s not what happens to you, it’s how you react to it that matters.” Epictetus, born a slave and likely crippled due to beatings at the hands of a slave master, knew the wisdom of his words. He had lived them, overcoming challenging … Read more