Partners vs. Vendors

Are you a partner or just a vendor? If you’re a service-based company, you are always striving to build your customer relationship up to the point to be truly called a partner. It’s such a compliment. It means you’ve committed the time and effort to understand the customer’s environment, their mission and their goals. You … Read more

The Smartphone Effect

I’m trying hard to catch up on my overloaded pile of magazines and books. Most are always business related and usually procured with the intent to help me think of fresh and new ways to keep PQC ahead of the game and provide a unique and encouraging workplace. So today when I was thumbing through … Read more

Videos as a Tool

We are all a part of the YouTube generation … These days, if you need to do anything, you “YouTube it.” Change a lock, fix the car, install an air conditioner, start using a new software application, prepare for surgery, etc. Challenged to do the moonwalk? Learn how to do it from Michael Jackson. Want … Read more

Giving Inspiration

Mondays are tough. On Facebook, it’s the day I see more inspirational memes that usually include coffee, sunrises and quotes about giving 100%. But, over the weekend, I was watching one of my favorite movies when I spotted two back-to-back inspirational variations that gave me pause. The movie is “The Two Towers” from the Lord … Read more

Continuous Learning

It’s Monday again, and – thanks to a little bit of sunshine – people are coming to work with a smile at last. It’s not overly warm, but it’s at least not raining, sleeting, or yuck … snowing. With hope, we’ve finally turned the corner from winter to spring. Recently, we’ve had a lot going … Read more

Personality Types

“If a man does not keep pace with his companions, perhaps it is because he hears a different drummer. Let him step to the music he hears, however measured or far away.” —Henry David Thoreau I’ve heard a lot of feedback recently about walking to a different drummer. One of our team members recently went through … Read more

Customer Service

I’m usually a little late to new business strategies and philosophies—mostly because they seem to have come out at light speed over the past 5 years. But I’m trying to catch up and recently read several articles about “Hug Your Haters” by Jay Baer. In his book, he shows that customer service has become a … Read more

Change & Organizational Learning

Do you remember the Dilbert cartoon poster that said, “Change is good … you go first.” Well, we’ve not stopped since that came out. Change, aka transformation, often relies on organizational learning. Over the long run, organizational survival and thriving rest on continuous positive change—being “continuously” change-ready rather than “reactively” ready. For organizations that deal in governmental-type (federal/state/city) operations, we are continuously ready because … Read more

Team Dynamics

Work and life revolve around our ability to work in a team. Team dynamics come into play at our workplace, our social organizations, community affiliations … it’s all about interacting with others. It’s critical to understand that team relationships and fitting in can be a challenge. In the workplace, identifying team dynamics and understanding potential … Read more