10 Leadership Quotes

Monday typically requires some extra motivation for people. As we begin our move through the week, we want to take a moment and look at leadership. It is important to note that leadership is an inherent quality inside all of us. That leadership in us varies from person to person in regards to the leadership … Read more

Finding a Job for Every Person

In today’s labor market, it can be difficult to find the right person to fit an open position. It’s because, thankfully, we are working in a market where there are lots of jobs and lots of options. Because PQC does vocational rehab, we seek out those open jobs that could be held by someone with … Read more

Moving from Vendor to Partner

Last week we talked a little about whether we are a partner or a vendor to our customers. It’s important to state that PQC’s culture has always been to partner with our customers and look for ways to make them better. To understand their mission allows us to be quicker to see opportunity and bring … Read more

Partners vs. Vendors

Are you a partner or just a vendor? If you’re a service-based company, you are always striving to build your customer relationship up to the point to be truly called a partner. It’s such a compliment. It means you’ve committed the time and effort to understand the customer’s environment, their mission and their goals. You … Read more

Good Service vs. Poor Performance

Discussions about good customer service and poor employee performance do not seem to have a place in the same posting, but trust me—they do. Good customer service is what we ask for from every employee, even those who may only occasionally meet a customer. But for those that are forward facing, we ask for 110%: … Read more

The Smartphone Effect

I’m trying hard to catch up on my overloaded pile of magazines and books. Most are always business related and usually procured with the intent to help me think of fresh and new ways to keep PQC ahead of the game and provide a unique and encouraging workplace. So today when I was thumbing through … Read more

Videos as a Tool

We are all a part of the YouTube generation … These days, if you need to do anything, you “YouTube it.” Change a lock, fix the car, install an air conditioner, start using a new software application, prepare for surgery, etc. Challenged to do the moonwalk? Learn how to do it from Michael Jackson. Want … Read more

Giving Inspiration

Mondays are tough. On Facebook, it’s the day I see more inspirational memes that usually include coffee, sunrises and quotes about giving 100%. But, over the weekend, I was watching one of my favorite movies when I spotted two back-to-back inspirational variations that gave me pause. The movie is “The Two Towers” from the Lord … Read more

Continuous Learning

It’s Monday again, and – thanks to a little bit of sunshine – people are coming to work with a smile at last. It’s not overly warm, but it’s at least not raining, sleeting, or yuck … snowing. With hope, we’ve finally turned the corner from winter to spring. Recently, we’ve had a lot going … Read more

Personality Types

“If a man does not keep pace with his companions, perhaps it is because he hears a different drummer. Let him step to the music he hears, however measured or far away.” —Henry David Thoreau I’ve heard a lot of feedback recently about walking to a different drummer. One of our team members recently went through … Read more